Cancellation and Refund Policy

Cancellation Terms:

Dear Customers, thank you for choosing to tour with Rafaelos. I sincerely hope and promise to provide you with the best Barcelona experience. To confirm your booking, a deposit payment is required. Please note, as long as the tour is not secured by a deposit payment, it is not confirmed by Rafaelos and remains open to changes. I understand that life is dynamic, and plans can change. Therefore, please carefully read Rafaelos’ cancellation policy before booking your tour.

–  Cancellation of a tour less than 72 hours before the tour date: No refund will be provided.

– Any changes to the booking after it has been made: Must be approved and agreed upon by Rafaelos.

– In the event of a cancellation by Rafaelos: A full refund will be issued.

Additional Information, Terms, and Conditions:

–  The deposit payment does not represent the full amount for Rafaelos’ services. The full amount will be specified in the rate sheet on the website or in the quote provided by Rafaelos.

–  Culinary tour tastings may vary at the discretion of Rafaelos.

– Walking tours within the city do not include entry to sites unless explicitly stated otherwise by Rafaelos.

– Rafaelos commits to professional engagements regarding activities involving third parties (hereinafter referred to as “various attractions”). However, it is important to note that Rafaelos is not responsible for the management or policies of the sites, museums, restaurants, and other “various attractions.”

– Customers are required to comply with the guidelines of the “various attractions.” In the event of non-compliance, customers will be solely responsible for any consequences.

– Rafaelos reserves the right to use photos and videos taken during the tour for promotional purposes on any platform deemed appropriate.

– It is the travelers’ responsibility to ensure they have appropriate health insurance coverage for travel abroad.

– All concepts, content, images, and every aspect of the product are the exclusive property of Rafaelos. Any use of them without written permission will constitute a violation of intellectual property and copyright laws.

Terms of Use Summary for “Rafaelos” Website:

1. Welcome and Agreement:

• Users must agree to the Terms of Use and Privacy Policy upon using or purchasing from the “Rafaelos” website.
• The company may modify terms at any time without notice.
• The website’s use is intended for both men and women.

2. Purchase on the Website:

• Users over 18 may make purchases, providing accurate details.
• Identification documents may be required for order placement.
• Tour prices include additional charges, but taxes are not included.
• The company strives for accurate pricing; errors will be corrected.
• Payments are accepted via credit card.
• Bookings are final; cancellations are subject to the “Rafaelos” cancellation policy.
• Booking does not guarantee availability; confirmation is required.
• Refunds will be made in the original currency, with users responsible for conversion fees.
• Users must comply with laws and policies at the tour location.

3. Intellectual Property:

• Website content, including text, materials, and trademarks, belongs to the company, or permitted third parties.
• Users cannot copy, modify, or use content for commercial purposes without written consent.

4. Violation of Terms:

• The company may take actions, such as blocking access, for suspected violations.
• No refund will be provided in case of a violation.

5. Limitation of Liability:

• The company strives for accurate and reliable information but does not guarantee it.
• The company is not responsible for security breaches or interruptions on the website.
• Users are responsible for evaluating content and assume risks associated with its use.
• The company’s liability is limited to direct damages up to the order amount.
• The company is not responsible for indirect damage, expenses, or losses.
• The company acts as an intermediary in some orders and is not responsible for third-party actions or omissions.
• The company is not liable for linked websites’ content, security, or privacy policies.
• Users must obey the terms of external websites linked from the “Rafaelos” website.
• Force majeure events may exempt the company from fulfilling obligations.

6. Privacy Protection Policy:

• The company respects visitors’ privacy and provides a policy on information collection and processing.
• Users can learn how to prevent the collection or sharing of personal information during their visit.

Note: This summary is a concise representation of the key sections of the Terms of Use and is not exhaustive. Users are encouraged to read the full document for a comprehensive understanding.

Terms of Cancellation and Additional Information by Rafalos:

Dear valued customers,

Thank you for choosing to travel with Rafalos! I am thrilled to have the opportunity to provide you with the best experience in Barcelona. To finalize your booking, please note that a deposit payment is required. Until the deposit is paid, your trip is not confirmed by Rafalos and may be subject to changes.

Life can be unpredictable, and plans may need to be adjusted. Please take a moment to review Rafalos’s cancellation policy before booking your tour.

Tour cancellation within 72 hours of the tour date: No refund will be provided.

Any changes to your booking after it has been confirmed must be approved by Rafalos.

If Rafalos cancels the tour for any reason, you will receive a full refund.

Thank you for your understanding, and I look forward to providing you with an unforgettable experience in Barcelona!

Additional Information and Terms:

1. Advance fees do not cover the full amount for Rafalos’ services; the total is specified on the website or in a provided price quote.
2. Tastings on culinary tours may change at Rafalos’ discretion.
3. Walking tours in the city don’t include site entrances unless explicitly mentioned by Rafalos.
4. Rafalos engages in a professional relationship with third-party attractions but doesn’t take responsibility for their conduct or policies.
5. Customers must comply with the instructions of attractions, and non-compliance makes customers solely responsible for consequences.
6. Rafalos can use tour photos and videos for advertising on any platform.
7. Travelers are responsible for having appropriate health insurance abroad.
8. Ownership of the concept, content, images, and any product aspect belongs exclusively to Rafalos. Unauthorized use constitutes a violation of copyright and intellectual property.